Soft play is a specially designed indoor or outdoor play area that we set up at your home or private event. Our equipment is made from soft, child-friendly materials, providing a safe and fun environment for toddlers. At Soto Bouncin House, we create a clean and secure soft play zone for children up to 5 years old.
Are the rentals cleaned and sanitized?
Absolutely! We thoroughly sanitize and disinfect all our equipment—including every ball pit ball, floor mat, gate, bounce house, and soft play blocks—after each use. We use a non-toxic, fragrance-free cleaner that eliminates 99.9% of bacteria, viruses, mold, and germs. Additionally, we professionally clean and sanitize all ball pit balls using a specialized ball-washing machine.
Are there any rules for Soto Bouncin House rentals?
Yes, we kindly ask that you follow these guidelines:
1. No shoes inside the play area—socks are required.
2. No food, snacks, or candy inside the play zone.
3. No paint, slime, or sharp objects allowed.
4. Parents must supervise their toddlers at all times.
5, Ball pit balls must remain in the ball pit, and all soft play equipment must stay within the designated area. A fee will be charged if balls are scattered outside the play area.
6. Soft play zones are strictly for children aged 5 and under.
7. Additional cleaning fees may apply if rules are not followed.
What happens after I submit a booking inquiry?
After submitting your inquiry, you will receive an email with a proposal. A 50% deposit is required to secure your booking. Please note that your date is not confirmed until we receive your deposit. Invoices must be paid within 24 hours of being sent—otherwise, we cannot hold your reservation.
How far in advance should I book my rental?
We recommend booking as soon as possible, as our rentals fill up quickly!
Can you match a specific theme?
Yes! We can customize the setup to fit any theme or color scheme. Let us know your vision, and we’ll bring it to life.
What payment methods do you accept?
We accept major credit cards (with a 4% processing fee), Venmo, Zelle, and Apple Pay.
When is payment due?
The full invoice amount must be paid at least five days before your event. If payment is not received by the due date, your reservation will be canceled, and your 50% deposit will be forfeited.
What is your cancellation policy?
1. If you need to reschedule, your payment will be transferred to your new date.
2. If you cancel within 14 days of your event, your 50% deposit will not be refunded.
What if it rains?
For safety reasons, we do not set up outdoors if rain is in the forecast. You may reschedule your rental, but once our play zone is set up, we cannot relocate or move it.
What type of surface is required for setup?
1. A flat, clean surface is necessary for setup.
2. We do not set up on dirt, sand, or gravel.
What if the location has stairs or an elevator?
If your venue has stairs, an elevator, or narrow walkways, please inform us in advance for approval. Additional setup and pickup fees ranging from $40–$150 may apply.
What if the event is at a commercial venue?
If your event is being held at a commercial venue, please provide the venue name and address along with parking and unloading details.
Is a signed waiver required?
Yes, a signed waiver must be completed and submitted before your scheduled event.
